About NaSIA Safety Watch
Your voice matters - speak up and help us improve education standards in Ghana
The National Schools Inspectorate Authority (NaSIA) is an agency of the Ministry of Education mandated by Parliament to provide an independent external evaluation of the quality and standards in basic and second cycle educational institutions in the country on a periodic basis.
NaSIA Safety Watch is a platform designed to enable stakeholders to raise concerns or make complaints on issues regarding educational institutions in Ghana.
The system is a one-stop-shop for lodging complaints or concerns and can be accessed from any device with an internet connection.
With NaSIA Safety Watch, you can:
- Lodge a complaint or concern regarding any educational institution in Ghana, anonymously or with your details
- Track the progress of your complaint or concern from submission to resolution
- Receive updates on your complaint or concern via email or SMS
- Access resources on how to make a complaint and how NaSIA handles complaints
- Provide feedback on the system to help us improve our services
Happy Clients
Received Complaints
Resolved Complaints
Active Complaints
How to Make a Complaint
We're here to help. Follow these simple steps to make a complaint about any educational institution in Ghana.
Provide Your Details
We'll need your name and contact information so we can keep you updated on the status of your complaint.
Tell Us What Happened
Describe the issue you experienced with the educational institution, including when and where it happened.
Provide Supporting Information
If you have any evidence or documents that support your complaint, please upload them here.
Confirm Your Details
Before submitting your complaint, please confirm that the information you provided is accurate and true.
You also have the option to remain anonymous by ticking the "Make me anonymous" checkbox.
Learn How to Make a Complaint
At NaSIA, we understand that making a complaint can be a difficult and overwhelming process. That's why we've created a step-by-step guide to help you through the process and ensure that your concerns are properly addressed.
Our video provides a comprehensive overview of the complaint process, including how to provide your personal information, submit your complaint details, and provide any additional information or supporting documents.
We'll walk you through each step of the process, including how to confirm your details and choose whether or not to remain anonymous.
Whether you're a parent, student, or concerned citizen, our video will help you navigate the complaint process with ease and confidence. Watch now to learn more about how NaSIA is working to ensure quality education for all.
Frequently Asked Questions
Get answers to your questions about the NaSIA before you submit a complaint.
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Is NaSIA mandated to close down schools?
Yes, clause 89, subsection 3 of the ERBA 2020 Act 1023 states that NaSIA in consultation with the Minister and on the advice of the Regional Education Directorate concerned can recommend for the closing down temporarily or permanently, a pre-tertiary education institution that fails to meet the standards and guidelines issued by the Authority. The authority can also close down a school in an emergency situation after consultation with the Minister and Regional Education Directorate concerned.
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Do I get any compensation when Government absorbs my school into the Public System?
Unfortunately, the government takes full ownership once a school is absorbed. The only compensation available to a previous owner is a representation on the school's board.
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What is the turnaround time for processing submitted documents for re-opening?
If a school fulfils the basic requirement for reopening schools, the estimated number of days to receive feedback is three (3). An email will be sent to give approval to schools that meet the requirement to operate per the President's directives.
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What happens to schools that are unable to get licensed by the end of the year?
Per clause 98 of the ERBA 2020 Act 1023, existing pre-tertiary institutions and newly established pre-tertiary institutions have within six months of coming into force of the Act and six months of its establishment respectively to register with the Authority. Failure to do so constitutes an offence that is liable to a fine of 5000 penalty units. A unit is 12.00. The deadline per this clause was 28th February 2021. This has been extended to 31st December 2021 to give schools enough time to comply and avoid the situation of having to impose sanctions on schools in default.
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How long does it take to get a license?
It usually takes two (2) weeks from the date of Inspection to acquire the license. This timeline may vary depending on when a school requests for licensing and makes the necessary payment.
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If a school wants to add a JHS department during registration but has up to a primary level, should the school go ahead to register the JHS department?
Schools must register to the level they are currently running and update their information when renewal is due.
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Can NaSIA redefine departmental levels such that KG is added to primary?
Levels cannot be redefined, however, fees charged per department may change depending on the number of enrolments.
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What should be the nature of relationship between GES and proprietors?
Proprietors should continue to collaborate with GES since it's a sister Agency to NaSIA. However, GES cannot register or inspect private schools.
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Does NaSIA license public schools too?
NaSIA's licenses both public and private pre-tertiary schools. NaSIA's focus is to ensure the highest quality of education in all schools both public and private.
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Are schools supposed to seek permission from NaSIA to organize extracurricular activities like speech and prize days, graduation, etc.?
No. Schools should seek for permission from NaSIA only when learners are travelling.
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Is NaSIA going to supply teaching materials to private schools just as GES does for public schools?
Unfortunately, NaSIA's mandate does not include providing teaching materials to schools.
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Can SISOs inspect private schools?
The Education Regulatory Bodies Act 2020, 1023 mandates NaSIA as the Authority responsible for inspecting all schools in Ghana. SISOs (GES) are no longer in charge of inspecting schools.
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How does GES monitor the curriculum being taught in schools?
NaCCA oversees curriculum content.
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What are the mechanisms in place for registration of schools in the rural areas with internet connectivity challenges? How can such schools register online?
NaSIA has in place a USSD code *790*7# to aid schools without access to the internet to commence the registration process. The Regional Offices once in operation will also help facilitate the registration process.
Contact
Have any questions or concerns? Get in touch with us using the form below or through the contact information provided.
Location:
Ministries Post Office, (Near World Health Organization, Ghana), Yooyi Loop, Ameda St, Accra, Ghana
Email:
Call:
+233-302-907-589
+233-549-137-015